On this page
If you need to cancel, email [email protected] as soon as possible. Include your order number, the items you wish to cancel and the email address used for the order. You can also use our contact form.
Before dispatch
We accept cancellation requests for standard products before dispatch. The team will check the fulfilment status with the relevant vendor and confirm the outcome by email. Sending a request alone does not confirm that a parcel has been stopped.
For customised or made-to-order products, any restriction once work has begun must be explained and agreed before payment. Such a restriction does not affect your rights if the product is defective, incorrect or not supplied as agreed.
After dispatch
Once a parcel is dispatched, we may not be able to stop it. We do not offer change-of-mind returns. If there is a problem with the product or delivery, the returns and refunds policy applies. Your statutory rights are unaffected.
Payment awaiting confirmation
If you have not paid, tell us that you no longer wish to proceed and do not make the transfer. If you have paid but your payment is still being verified, include the transaction reference, date and amount. Please do not share a PIN, password or one-time code.
An unpaid order may expire when its payment deadline passes. A payment made after expiry does not automatically reinstate the order; contact us so we can reconcile it and either agree a fresh order or arrange a refund of the verified payment.
Cancellations by Click Himalayas
We may need to cancel an order or an item because stock is unavailable, delivery cannot be arranged, a material listing or pricing error is found, or necessary payment or address details cannot be verified. We will explain the reason and refund any verified payment for the cancelled items and any associated delivery charge that is no longer applicable.
A price increase will not be charged without your agreement. If you do not accept a corrected price, you may cancel the affected item and receive a refund of the amount paid for it.
Charges and refunds
We do not charge a cancellation fee for accepted cancellations of standard products before dispatch. For a partial cancellation, we will provide a breakdown of the refund and any remaining delivery charge before proceeding.
Refunds are handled by the Click Himalayas team after payment reconciliation; they are not dependent on when the vendor receives a payout. See returns and refunds for the refund method and processing information.