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Click Himalayas brings together independent makers and vendors. Dispatch and delivery arrangements depend on the products, the vendor and your delivery address.
Delivery coverage and charges
Delivery is subject to serviceability at your PIN code. Delivery is included at no extra charge for website orders. Not every product can be delivered to every location. If we cannot arrange delivery, we will contact you and refund any verified payment for items we cannot supply. International shipping is not currently offered through the website.
Preparing your order
An order acknowledgement is not confirmation that payment has been received. Where payment is verified manually, preparation begins after the Click Himalayas team confirms receipt of payment and accepts the order. Please use only the payment instructions provided for your order.
Dispatch and delivery estimates will be shared for your particular order. Made-to-order work, fragile craft and bulk orders may require additional preparation time. We will confirm any special arrangements before accepting payment.
Orders from more than one maker
Products from different vendors may be sent in separate parcels and arrive on different dates. There is no extra delivery charge for these separate parcels. A parcel containing part of your order does not mean that the remaining products are missing; contact us if you need to check an item.
Delivery updates
We use email for order and delivery communication. When a shipment is dispatched, we will share the available courier and tracking details by email. If tracking is unavailable, contact us for an update rather than relying on a delivery date that has not been confirmed.
Weather, road closures in the Himalayan region, public holidays and courier disruption can affect estimates. We will help investigate delays. A delay does not remove any remedy available to you under applicable consumer law.
Your delivery details
Please provide a complete address, accurate PIN code, working phone number and email address. Contact us immediately if these need correcting. Changes may not be possible once a parcel has been dispatched. If redelivery would involve an additional charge, we will explain it and obtain your agreement first.
Damaged, missing or undelivered parcels
Inspect your parcel when it arrives. If packaging is damaged, photograph it if you can and retain the packaging and invoice. Tell us about damaged, defective, incorrect or missing items as soon as reasonably possible. An unboxing video can help us investigate, but is not a condition for considering a genuine complaint.
If tracking shows delivery but you have not received the parcel, or a parcel appears lost, contact us with your order number. We will investigate with the vendor and delivery partner and arrange an appropriate resolution. You are not required to resolve a delivery dispute with the courier alone.
Contact us
Email [email protected] with your order number and delivery question, or use our contact form. See our returns and refunds policy for product issues and our cancellation policy for cancellation requests.